Frequently Asked Questions

If you choose to pay by the hour but exceed the 5 or 10-hour price breakpoints, your bill will be adjusted downward as if you purchased a 5 or 10-hour block.
Any unused time will be fully refunded.
Once issued, you will receive an email showing your refunded amount and an adjusted invoice for your records.  Depending on your bank, refunds may take anywhere from 5-7 business days before funds are deposited back into your account.

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